1) Please confirm the Wi-Fi password is correct. You can re-enter the password and try to connect again.
2) 360 Robot Vacuum Cleaner urrently only supports only 2.4G but not 5G WiFi connection.
3) It is recommended that router does not set firewall or mac address filtering.
4) Wi-Fi signal may be poor. Please make sure the Robot is in an area with good Wi-Fi coverage.
5) Press and hold both the power and dock buttons for 3 seconds to reset Wi-Fi and try to connect again.